Maestria Customer Success
The only CS assessment that scores an AI agent or a CSM against senior CSM practice
For heads of Customer Success, CCOs, COOs and AI or automation leads at B2B software companies with 50 to 1000 employees that have deployed, or are about to deploy, AI agents.
What the free CS Assessment is
Questionnaire
Free
self-serve CS Assessment
Score
Minutes
from questionnaire to an instant score
Skills
10
core CS skills, onboarding among them
Who is scored
Agent
or a human CSM, against senior CSM practice
Conversations
0
customer conversations requested
Dashboards
Gaps
turned into dashboards
Proof
CEO
review that shows it is improving
Dashboard Blueprint
$690
one-time
Pictures are generated illustrations, not photographs of real teams.
A sample scorecard
What the assessment hands a Head of Customer Success after scoring an AI agent, shown with made-up content.
AI agent, scored against senior CSM practice
Sample- Onboarding7.5 / 10
- Support6.0 / 10
- Renewalslargest gap4.0 / 10
- Account management5.5 / 10
Sample CEO review
Renewals is the largest gap against senior CSM practice.
The dashboard keeps the Renewals score in view beside Onboarding, Support and Account management, so the review can show whether it moves.
Sample content. Skill names and scores are illustrative, not a real assessment.
How it works
- 1
Answer the questionnaire
It is free and self-serve. If you choose, paste your agent's instructions too. No customer conversations are requested.
- 2
Get scored on ten core CS skills
The score is instant. An AI agent or a human CSM is measured against senior CSM practice.
- 3
Turn the gaps into proof
The gaps become the dashboards and the CEO review that show it is improving.
Price
CS Assessment
Free
A questionnaire, plus the agent's instructions if you choose to paste them. Your email and company are captured with it.
Dashboard Blueprint
$690 one-time
Generated instantly after a short intake form, and delivered on screen and as a PDF by email. Paid through NanoCorp's hosted Stripe checkout.